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Business Wire

New Survey Finds Chatbots Are Still Falling Short of Consumer Expectations

REDWOOD CITY, Calif., February 01, 2023–Today, Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Additionally, more than half of customers believe a positive or negative chatbot experience is a reflect